Here’s a problem I have EVERY time I cancel a print job: it doesn’t cancel. Usually it then gets stuck and won’t let me print anything else; sometimes it just ignores me and after wasting ink on what might be dozens of pages, I’m good to go. Digging into the print spooler usually, though not always, resolves the problem.
I have two questions:
- Is this a Windows problem, a Word problem, an HP printer problem, or an Amy problem?
- How do I make it stop happening?
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March 19, 2017 at 6:40 am
Erp
What HP printer model? what version of Windows? I would first check that the print driver is up-to-date.
March 21, 2017 at 6:07 am
Amy Zucker Morgenstern
Good idea, thanks! I just got a new laptop for church, which means my computer there is way newer than my printer, and IIRC I couldn’t find a driver for that printer, but I’ll have a look on the HP site when I get there. (With that one, at the moment, I just can’t print to that printer at all. At home, I can but it’s glitchy.)
At home, the answer to your questions is: J6450 printer, Windows 7. At church, don’t-remember and Windows 10.
March 19, 2017 at 9:35 am
Roger
I’ve had a similar pbm with my Brother printer — had to learn just the right dance steps to avoid a hassle cancelling. Be sure you are cancelling the current print job on your PC’s print job list, and not just pushing a cancel button on the printer. Cancelling both places, printer and PC, may be necessary. You could also experiment with a small job – typing Test at the top of several pages, for example – and see what happens if you just pull out the paper tray while the job is under way. On my Brother that creates a major hassle, fixable after carefully reading the manual. But it was very helpful on one of my previous printers to pull out the tray. -Chris S.
March 21, 2017 at 6:09 am
Amy Zucker Morgenstern
Thanks! I don’t seem to have a cancel button on the printer anyway, but I have tried unplugging, removing the paper just to get it to STOP while I figure things out, turning it off . . . unfortunately, when I plug it back in, put the paper back in, and turn it on, the unwanted information is still flowing. But the fact that you’re having the problem with a Brother printer makes me think it is not HP’s glitch per se–though it may still be resolved, for both of us, with E’s suggestion above.